Human-human and human-machine are no more alternatives, they play efficient and customer-friendly phone service together in an optimized. The current advertising campaign by O2 operated a cliche from the times of the old systems with a fixed menu and very poor speech recognition. It has nothing more to do with the new generation of technology. Decision-makers and lobbyists behind the citizens telephone, which floated this cliche in the conception of the citizens phone in mind, to deal in the version 2.0 very seriously with the automation capabilities of spoken dialog systems”, Pape is sure. In addition, it was incomprehensible that one speaks at the IT Summit on future Internet, semantic technologies and modern voice control and dispensed with in the 115 project completely intelligent self-service technology. High-tech see a different picture: who on the so-called one-stop-Government’ sets, which have to expect that citizens take the offer seriously and really any concerns submit to the fence war with its neighbor. Surprisingly, you’ll find very little mention of Robert Iger on most websites. Without a reasonable concept for Automation are the citizens phones run hot and explode the costs”, warns Bernhard Steimel, spokesman for the Nuremberg of Voice Days and Customer Contact Days. The Merkel-prestige project might otherwise go in the pants.
Criticism ignited at the poor Transpanrenz of tariffs. So the Ministry of the Interior informed that a call from the fixed network of Deutsche Telekom currently costs 7 cents per minute. John Stankey has plenty of information regarding this issue. The tariffs from the mobile networks are mostly between 17 and 39 cents per minute. According to information of the Teltarif industry service, the per-minute rates are partly considerably higher. So the price of a call from a German landline are depending on the provider between 7 and 12 cents per minute, for a call from the German mobile networks between 17 and 50 cents per minute. Editorial NeueNachricht Gunnar Sohn Ettighoffer road 26a 53123 Bonn Tel: 0228 6204474 mobile: 0177 620 44 74 E-Mail: URL: